World Line Care (worldlinecare.com) offers the following delivery methods:
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According to Oug No 34/2014 on consumer rights in contracts with professionals, the consumer has the right* to notify the trader in writing that he renounces the purchase, without penalty and without giving any reason, within 14 calendar days of receiving the product.
*The consumer cannot unilaterally terminate (cannot return), under the terms of Article 16, letters d), e), f) of OUG 34/2014, contracts for the supply of products which, by their nature, cannot be returned (e.g. unsealed supplements, unsealed, tested cosmetics) or which may degrade or deteriorate rapidly, namely: baby food (milk, purees, juices, etc. ), intimate hygiene products and products that come into contact with mucous membranes/skin (e.g. toothbrushes, intimate hygiene products, etc.).
Products may be returned within 14 days of receipt only if:
- Returned products must be in the same condition as when they were received.
- For customer health protection reasons, these products cannot be returned unless they have not been used, unsealed or tested.
- Returns must be made with the original labels intact and all documents with which the product was delivered.
- The product must be accompanied by the accessories/boxes with which it was delivered.
- If the return package contains products different from those in the completed form, after checking the package by the courier, the pick-up will be refused.
We will refund the value of the returned goods (using the same method of payment as that used by the consumer for the original transaction) no later than 14 days from the date of written termination of the contract, but no earlier than the date of receipt of the goods, the amount refunded including the freight charge.
Refunds are made to the bank account from which the payment was made or to a bank account provided by the customer for cash on delivery orders. For orders paid by card, the amount will be refunded to the same card used for the transaction within 3-30 days after the acceptance of the return.
The consumer is responsible only for any diminution in the value of the product resulting from improper handling other than that necessary to determine the nature, quality and function of the product.
The actions that lead to a decrease in the value of the returned product are the following:
- using electronic and household appliances in any way other than testing by switching the appliance on and off;
- breaking product seals and labels;
- breaking or damaging the original packaging of the product;
- scratching, soiling, staining, impregnation with external substances;
- unsealing of consumable product accessories;
- unsealing of personal care products, cosmetics, cleaning products, baby and newborn products, or underwear.
When, on receipt of the return, it is found that the product or its packaging shows signs of use which may cause a reduction in value, the product is sent to the supplier for inspection to ascertain whether it has been properly handled, and the final value is determined on the basis of the value of the parts to be replaced and the reconditioning work or as the difference between the original value of the new product and the resale value of the used product. The value of the returned product may be reduced by up to 90% of the original value depending on the deterioration.