Questions about products and orders
How can I search for a specific product in the store?

To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, a list of compatible results will be displayed.

I am a legal entity. Can I buy?

Yes, World Line Care (worldlinecare.com) fulfills orders from legal entities. In order to receive a tax invoice with company data, please enter the data that will be requested upon registration or during the ordering process.

What do I do if I want the delivery to be made to an address other than the one specified in my customer account?

In this case, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

Customer account management
I forgot my account password. How do I do this?

If you do not remember your account password, please use the Recover forgotten password option, available on the Account Access page.

How do I proceed if I want to change my account data?

To change my customer account data, please log in to your account and then access the Update account option, available in the My Account section.

Do I need to have an account to be able to buy?

To make purchases on this site, you must create a user account. This can also be created after you have added the desired products to the Shopping Cart.

Can I change a launched order?

If you want to change an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the Order History section.

Can I find information about previous orders?

You can consult the history of orders placed on the site by accessing the Order History section.

General Questions
I want to purchase a product that is not in stock. How do I proceed?

For more information about product availability, please contact us using the contact form on the site.

I want to obtain additional information that is not found on the site. How do I proceed?

In this case, please contact us using the contact form.